Customer Care Executives, 1-2 years exp, Bengaluru/Bangalore

Education:

UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required

Role:

Associate/Sr. Associate -(NonTechnical)

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Good communication skills in English, Hindi, & any other regional Languages

Able to handle customers calls.

Should be Customer focused,

Willingness to learn.

Flexible to work in shifts.

Email Process

Experience: 1-2 years experience in the BPO field preferably in a DTH

Undergraduates can also apply

Good Typing Skills (preferably 20 wpm), adept at operating

computers & familiarity with Internet is desired

Aptitude: Process orientation, Systems thinking

Tata Business Support Services Ltd (TBSS) is a wholly owned subsidiary of Tata Sons , providing outsourced contact centre services to large telecom operators, internet service providers, Insurance companies, Media & Entertainment Service providers and online travel agencies amongst other domestic (Indian) and international clients.

Setup initially as a centralized customer contact centre for the TATA Group’s telecom ventures, TBSS commenced operations as an independent entity in May 2004. TBSS today is a rapidly growing 3rd party contact centre service provider with over 4500 seats and more than 6300 employees, serving a global clientele. TBSS’ global delivery platform includes State-of-the-Art facilities spread across nine locations in India (Pune, Hyderabad, Mohali, Jamshedpur, Mithapur, Ethakota, Munnar, Bellary, Babrala and Khopoli) and two locations in the USA (Milton, FL & Reno, OH).

TBSS provide a bouquet of inbound and outbound services (voice and non-voice) to its clients in English & Spanish (for US and Indian geographies) and 14 regional Indian languages from our India centres. The centres in the US offer inbound customer care services, email support, cross-selling and up-selling services to the leisure and Corporate Travel business units in the travel domain. Company Name:

TATA Business Support Services Ltd.

Executive Name:

Victor Francis

Address:

TATA Business Support Services Ltd
Gowra Trinity 1st floor, Chiran Fort Lane SP Road
HYDERABAD,Andhra Pradesh,India 500016

View the original article here