Customer Care (Languages should be Known English,Hindi,Telugu,Telmil), 0-3 years exp, Chennai

Education:

UG - B.A - Any Specialization,B.B.A - Management,B.Com - Commerce,B.Sc - Any Specialization,BCA - Computers,Diploma - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required

Role:

Associate/Sr. Associate -(Technical)

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Good verbal and written communication skills (English, Hindi, Telugu, Tamil),

Listening skills,

Ability to use PC.

Proficient data entry skills,

Working knowledge of personal computers and ability to navigate through software applications,

Ability to convey information clearly and effectively,

Ability to effectively handle multiple tasks in a fast paced environment,

Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues, knowledge of administration and clerical processes

Designation : Customer Contact Center Agent

Location : Chennai

Job Responsibilities

• Respond to customer inquiries

• Research required information using available resources

• Handle and resolve customer complaints

• Provide customers with product and service information

• Process orders, forms and applications

• Identify and escalate priority issues

• Route calls to appropriate resource

• Follow up customer calls where necessary

• Complete call logs

• Complete call reports

• Display time flexibility towards shifts as per work floor requirements

• Perform other duties assigned

If you are interested pl mail your updated CV with Current / Expected CTC & Notice Period for future perusal .In case you are not interested we would appreciate you referring few of your acquaintance suitable for this position. Feel free to call us for any clarification – 8939118787

Keywords: call canter, Customer Service, Customer care, Customer Service, BPO Amara Raja believes in influencing and improving the quality of life by building institutions that provide better access to better opportunities, goods and services to people all the time. With innovative engineering, research and design, Amara Raja has grown with partnerships and information sharing with world leaders.

Amara Raja is commited towards latest generation technologies by developing and manufacturing globally competitive, customer focused products of world class quality and responsibly introducing these products into relevant markets. Company Name:

Amara Raja Group of Companies

Reference ID:

Customer Care Executive

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