Manager - Training (V&A), 5-7 years exp, Gurgaon

Education:

UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

- Thorough knowledge of training procedures, methods, and techniques

- Experience in delivering training courses

- Ability to conduct presentations and seminars in a positive and interesting way

- Should have had operational experience to be able to understand the intricacies of the job

- Exposure to General HR / Personnel administration with a medium to large company

- Report evaluation results to appropriate personnel

- Conduct formal walk-through of training materials and make revisions with course development, as necessary

- Complete daily tracking, including end of day course evaluations and trainee assessments

- Facilitate transition of students from V&A training to work environment, ensuring competency levels are sufficient

- Participate in client meetings for material and curriculum updates and to ensure appropriate changes are included in future classes

- Ensure trainee's performance fitness prior to go live -qualify performance on completion of training

- Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques

Keywords: V&A Training, Coaching & Presentation, IBM Global Process Services (formerly known as IBM Daksh Business Process Services), is an integral part of the company’s Globally Integrated Enterprise model. The new name reflects IBM's position as a leading global provider of innovative business process services for clients seeking to cut costs, improve operation efficiency and take advantage of the opportunities in the global economy. We provide solutions across various verticals such as Banking, Insurance, Travel, Telecom, Technology, Distribution, and Utilities. Our core expertise lies in Customer Relationship Management (CRM), Finance and Accounting (F&A), Technical Help Desk, and industry-specific Back Office and Analytics services. Our network of delivery centers comprises offshore centers in India and Philippines and is further supported by IBM’s global delivery network of 50+ centers. Company Name:

IBM Global Process Services

Executive Name:

Shubhra Shandilya

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