Openings for Team Lead, 0-5 years exp, Bhopal, Raipur

Compensation:

Rupees 1,75,000 - 3,00,000
As per Company standard

Education:

UG - Any Graduate - Any Specialization PG - MBA/PGDM - Any Specialization

Role:

Associate/Sr. Associate -(NonTechnical)

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Excellent Communication and presentation skills

.  Good Personality with leadership

.  People management skills

.  Good communication and interpersonal skills

.  Proficient in English and regional language

.  Computer savvy-good in MS Office

.  Computer proficiency with high typing accuracy

.  Capability to manage customer and services oriented      processes

Responsibilities for the Post of Team Leader(TL) at the Passport Seva Kendra:

·   Responsible for delivery of services

·   Report to the Customer Service Manager.

·   Resolve customer queries and issues.

·   Ensure quality of services delivered.

·   Escalate customer issues for quick resolution.

·   Execute activities to meet the service period SLAs

Desirable - MBA(Preferred) with 3 -4 yrs exp in retail service delivery / banking operations,atleast 1 yr as a lead

Note-  Please mention location preference and post applied for in the subject line

Keywords: Customer Service,BPO,KPO,ITES, Computer Savvy, Customer Handling, BPO floor manager CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (www.tcs.com)kindly visit our web-site at www.cmcltd.com. Reference ID:

TL- Bhopal/Raipur

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