Openings for Team Lead/Citizen Service Executive /Floor Manager in, 0-5 years exp, Dehradun, Delhi/NCR

Compensation:

Rupees 50,000 - 3,00,000
As per Company standard

Education:

UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization

Role:

Associate/Sr. Associate -(NonTechnical)

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Excellent Communication and presentation skills

Good Personality with leadership

People management skills

Good communication and interpersonal skills

Proficient in English and regional language

Computer savvy-good in MS Office

Computer proficiency with high typing accuracy

Capability to manage customer and services oriented processes

For the Post of TL:

·   Responsible for delivery of services

·   Report to the Customer Service Manager.

·   Resolve customer queries and issues.

·   Ensure quality of services delivered.

·   Escalate customer issues for quick resolution.

·   Execute activities to meet the service period SLAs

Desirable - MBA(Preferred) with 3 -4 yrs exp in retail service delivery / banking operations,atleast 1 yr as a lead

For Customer Service Executive:

·   Report to the Team Lead / CSM.

·   Resolve customer queries and issues.

·   Ensure quality of services delivered.

·   Escalate customer issues for quick resolution.

 Desirable- 1 -3 yrs experience in citizen service delivery in a front office environment.

For Floor Co-ordinator:

·   Responsible for overall crowd / queue management

·   Report to the Customer Service Manager.

·   Assist in Co-ordination with Vendors for preventive maintenance of Non-IT Assets

·   Resolve Customer queries and issues of minor nature, direct them to concerned groups. Handhold customers.

·   Coordinate with Admin, IT & Non-IT Department for necessary support services.

·         Responsible for wait period SLA Compliance

Desired -  Graduate with 2-4 yrs exp in crowd management,managing citizen queries and issues etc

Note-  Please mention location preference and post applied for in the subject line

Keywords: Customer Service,BPO,KPO,ITES, Computer Savvy, Customer Handling, BPO floor manager CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (www.tcs.com)kindly visit our web-site at www.cmcltd.com. Reference ID:

CSE, FC, TL- Delhi & Dehradoon

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