Rupees 1,50,000 - 2,50,000
Education:UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Role:Team Leader -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Atleast 1 year as a Team Leader.
Should have handled a Telecom process Collections.
? Should have a good Business understanding (Product and process)
? Capable of achieving the team targets, should be target/result oriented, must be able to analyze reports , prepare MIS, should be people oriented.
? Good knowledge of excel/ power point. Client interaction and implementing best practices of Telecom domain in business.
? Should have the understanding of collection matrix.
? Should posses negotiation and convincing skills
? Should be a self motivated person to drive the team.
? Would ensure accurate and timely processing of work,would be responsible for team motivation, driving results on floor, building a strong team and have team bonding.
? Disciplined and punctual and must have ability to work under pressure.
? Willing to work in any shift and preferably resident of GGN
? Resource planning and allocation
? Can Lead team & Monitor calls to improve performance.
? Maintaining SLA target on a monthly basis to achieve desired KPI’s.
? Attrition and Absenteeism Management
? Rewards and Recognitions management.
? Calibrating, Mentoring and managing the agents for the improvement of their quality of work.
? Effectively manage shift operations.
? Mentor and develop the team.
Keywords: Telecom Process, Collections. Leading bpo in India. Company Name:Ikya Human Capital Solutions Pvt Ltd
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