IT Helpdesk/ call cordinator, 1-2 years exp, Mumbai

Education:

UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:

IT-Hardware & Networking

Role:

Telecalling/Telemarketing Exec.

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

 Good communication skills

Computer knowledge

Qualification: H.S.C/ Graduate

Experience- 1 to 2 years

 Job Description :

Co-Ordinate with All Users for Call Management & Call Issues.

Providing support to desktop based calls.

Call Monitoring and Assigning

Generating all types of reports for Daily, Weekly & Monthly.

Plan, schedule, monitor and review activities of operation, validation and compliance across the different services including Desktop Management, Asset Management, IT-Helpdesk services, Consumable Item Management, Virus Control.

Responsible for meeting services activities with performance standard.

Track the performance of engineer associates and constantly improve their performance.

Handling all escalation.

Ensure all activities followed in line.

Keywords: Good communication skills Dynacons offers a complete spectrum of Hardware and Systems Integration Solutions / Network / Security Solutions & IT Infrastructure Management Services which includes Desktops, Workstations, Thin Clients, Displays and Peripherals, Notebooks, Mobile Workstations, Servers, High Performance Computing and High Availability Solutions, Storage, Back up, DR and Data centre Solutions, UPS Systems, Networking Solutions, Security Solutions, Systems Software and Services including Oracle, Microsoft, Linux.

Professional Services including Consulting, Designing, Implementation and Management of Advanced Hardware and IT Infrastructure.

Dynacons enjoys partnership with all leading IT Products & solutions Providers such as – IBM, HP, DELL, MICROSOFT, CISCO, NORTEL, Lenovo, ACER, Wipro, Dlink,Tata Communications

Our IT Infrastructure Services consists of Automated Managed Services, Facility Management Services, & Annual Maintenance Contracts. Company Name:

Dynacons Systems Solutions Ltd.

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